We take your privacy seriously. This page explains exactly what personal data we collect, why we collect it, and how we keep it safe — so you can play with confidence on our Philippines platform.
Last updated: June 2025 · Applies to all registered players in the Philippines
When you register and use the bet games platform, we collect certain personal information that is necessary to provide you with a safe and functional gaming experience. This includes your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect financial information such as your preferred payment method and transaction history, which is required to process deposits and withdrawals. During identity verification, we may request a government-issued ID or other supporting documents to confirm your eligibility. Technical data such as your device type, IP address, browser type, and session activity is collected automatically when you access our platform. All information collected is used solely for the purposes described in this Privacy Policy and is never sold to third parties.
The personal data we collect is used primarily to operateyour account, verify your identity, and process your transactions securely. We use your contact details to send important account notifications, security alerts, and updates about changes to our platform or policies. Your gameplay and transaction data helps us detect unusual activity, prevent fraud, and maintain the integrity of the bet games platform for all Filipino players. We may also use aggregated, anonymised data to improve our services, optimise platform performance, and understand how players interact with our mobile betting and casino features. We do not use your personal data for unsolicited marketing without your explicit consent, and you may opt out of any promotional communications at any time by contacting our support team.
bet games does not sell, rent, or trade your personal information to any third party for commercial purposes. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification partners, and technical infrastructure providers — strictly under confidentiality agreements. These partners are only permitted to use your data for the specific purpose for which it was shared and are required to maintain appropriate security standards. We may also disclose your information when required by Philippine law, court order, or regulatory authority, or when necessary to protect the rights, safety, and property of bet games and its users. Any third-party service provider we engage is carefully vetted and bound by data protection obligations consistent with this policy.
We implement industry-standard security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. All data transmitted between your device and our servers is encrypted using secure protocols, ensuring that your information remains private during every session. Access to personal data within our organisation is strictly limited to authorised personnel who require it to perform their job functions. We conduct regular security reviews and vulnerability assessments to keep our systems up to date against emerging threats. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities in accordance with applicable data protection regulations.
Our platform uses cookies and similar technologies to maintain your session, remember your preferences, and ensure the platform functions correctly on your mobile device or browser. Essential cookies are required for the platform to operate and cannot be disabled without affecting your ability to use the service. We do not use third-party advertising cookies or behavioural tracking tools that share your data with external advertisers. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may limit some platform features. By continuing to use the bet games platform, you consent to our use of essential and functional cookies as described here.
Under applicable Philippine data privacy laws, including the Data Privacy Act of 2012, you have the right to access, correct, and request deletion of your personal data held by us. You may submit a data access or correction request at any time by contacting our support team, and we will respond within the timeframe required by law. If you believe your data has been processed unlawfully, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. You also have the right to withdraw consent for non-essential data processing at any time, without affecting the lawfulness of processing carried out before withdrawal. We are committed to honouring your privacy rights promptly and transparently.
We retain your personal data for as long as your account remains active or as required to fulfil the purposes outlined in this policy. After account closure, certain data may be retained for a defined period to comply with legal, regulatory, and financial record-keeping obligations under Philippine law. Transaction records and identity verification documents are typically retained for a minimum of five years following account closure, in line with anti-money laundering requirements. Once the retention period expires, your data is securely deleted or anonymised so that it can no longer be linked to you. You may request information about the specific retention periods applicable to your data by contacting our support team.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. When material changes are made, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players via email or in-platform notification. We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of the bet games platform after any changes are posted constitutes your acceptance of the updated policy. If you have questions about any changes, our support team is available to assist you.
If you have any concerns about how your data is handled, our FAQ covers the most common questions. You can also create an account and explore the platform — everything is built with your security and privacy in mind, for every Filipino player.